Terms & Conditions
All services are provided by Refine SMP & Laser Clinic
General Information
- All Clients must be 18 years old or older, proof of age may be required.
- The Clinic reserves the right to refuse treatment to any individual if they are medically or ethically unsuitable for the service.
- Treatments are non transferable and non refundable once commenced.
Medical Disclosure
- The Client confirms that all personal, medical and lifestyle information is accurate and complete to the best of their knowledge.
- The Client agrees to update the Clinic with any changes to their health status before subsequent appointments or allergies.
- The Client shall not be liable for any adverse effects resulting from undisclosed medical conditions, medications or allergies.
Treatment Suitability & Results
- All treatments are subject to assessment and consultation. The Clinic does not guarantee specific results as outcomes vary depending on individual skin types, conditions, aftercare compliance and response to treatment.
- The Client understands that multiple sessions may be required for optimal results and results may change over time.
Risks & Complications
- The Client acknowledges that, as with all aesthetic procedures, there are risks including but not limited to redness, swelling, bruising, pigmentation changes, allergic reactions or unsatisfactory results.
- The Client confirms they have had an opportunity to ask questions and understand the potential risks.
Important: Please ensure you have disclosed all medical conditions, medications, and allergies before treatment. This helps us provide the safest possible service.
AfterCare
- The Client agrees to follow all aftercare advice provided. Failure to do so may result in suboptimal results or complications.
- The Clinic is not liable for adverse reactions caused by failure to adhere to aftercare guidelines.
Media Consent
- The Client consents to the Clinic taking of digital photos of their treatment and/or video taken before, during and after treatment for marketing, educational and social media purposes.
- All identifiable imagery will only be used with explicit written or verbal consent.
Payments & Deposits
- A non-refundable deposit is required to secure all bookings. The deposit amount will be specified at the time of booking and will be deducted from the total treatment cost.
- Deposits may be transferable within a date limit of at least 48hours notice is given. Cancellations or reschedules with less than 48 hours may result in the deposit being forfeited.
- No shows or late arrivals (more than 15 minutes post appointment time) may result in cancellation of the appointment and loss of deposit.
Refunds
- The Client understands that once the treatment has commenced no refunds will be issued regardless of perceived outcome.
- Refunds will not be given for pre-paid treatment packages once treatment has started.
Liability & Indemnity
- The Clinic will not be held liable for any loss, injury, damage or deterioration resulting from treatments where full and accurate medical history has not been disclosed or aftercare instructions have not been followed.
- The Client agrees to indemnify and hold harmless Refine SMP & Laser Clinic and its staff against any claims, damages or expenses arising from the treatment provided.
Confidentiality
- All Client information is confidential and will be handled in accordance with GDPR regulations.
- Client data will not be shared with third parties without explicit consent unless required by law.
Consent to Treatment
- The Client voluntarily consents to receive the selected treatments and confirms they understand the nature of the treatment, its risks and aftercare requirements.
- The Client acknowledges that they have been given an opportunity to ask questions and that those questions have been answered satisfactorily.
Questions About These Terms?
If you have any questions about these terms and conditions, please don't hesitate to contact us.