Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences, improve your browsing experience, and provide valuable analytics data to website owners.

Similar technologies include pixels, web beacons, and local storage, which serve similar functions to cookies.

2. How We Use Cookies

Refine SMP uses cookies to:

• Remember your preferences and settings
• Improve website functionality and user experience
• Analyze website traffic and user behavior
• Provide relevant content and advertising
• Ensure website security and prevent fraud
• Enable social media integration

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They cannot be switched off and are usually set in response to actions you take, such as setting privacy preferences or filling in forms.

• Session cookies: Remember your actions during a single browsing session
• Security cookies: Authenticate users and prevent fraudulent use
• Load balancing cookies: Ensure website stability and performance

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about pages visited, time spent, and any errors encountered.

• Google Analytics: Website traffic and user behavior analysis
• Performance monitoring: Site speed and functionality tracking
• Error tracking: Identify and fix website issues

Functional Cookies

These cookies enhance the functionality of our website by remembering choices you make and providing enhanced, personalized features.

• Preference cookies: Remember your settings and preferences
• Language cookies: Remember your language choice
• Accessibility cookies: Remember accessibility settings

Marketing Cookies

These cookies track your browsing activity to help us and our partners show you relevant advertisements. We only use these with your explicit consent.

• Advertising cookies: Show relevant ads based on interests
• Social media cookies: Enable social sharing features
• Retargeting cookies: Show ads to previous website visitors

4. Third-Party Cookies

We work with trusted third-party services that may set their own cookies:

Google Services

• Google Analytics: Website analytics and reporting
• Google Maps: Interactive maps and location services
• Google Fonts: Web font delivery

Social Media Platforms

• Facebook: Social sharing and advertising
• Instagram: Social media integration
• TikTok: Social sharing features

Communication Tools

• WhatsApp: Direct messaging integration
• Email providers: Contact form functionality

5. Cookie Duration

Cookies are set for different time periods:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain for a set period (usually 1-2 years)
• Analytics cookies: Typically expire after 2 years
• Marketing cookies: Usually expire after 30-90 days

6. Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out Options

You can opt out of specific tracking:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Advertising cookies: Your Online Choices
• Facebook tracking: Facebook Ad Preferences settings

Impact of Disabling Cookies

Disabling certain cookies may affect website functionality:

• Contact forms may not work properly
• User preferences won't be remembered
• Website performance may be reduced
• Some features may become unavailable

7. Cookie Consent

We respect your privacy choices:

• Essential cookies: Used automatically for website functionality
• Non-essential cookies: Only used with your explicit consent
• Withdrawal of consent: You can withdraw consent at any time
• Granular control: Choose which types of cookies to accept

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in:

• Cookie technologies we use
• Legal requirements and regulations
• Business practices and partnerships
• User feedback and preferences

Significant changes will be communicated via email or website notification.

9. Contact Information

If you have questions about our use of cookies:

For more information about your data protection rights, see our Privacy Policy.

Last Updated: September 2024